Q : Do you work overtime?
A : We do not work overtime on weekdays or weekends. Customers are welcome to inspect the factory at any time.
Q : What's the price?
A : If you find a price lower than ours at the same quality, we promise you 3 times compensation of total amount.
Q : When can I get the quotation for my enquiry?
A : Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgently, we can quote for you within 2 hours based on all details you provide.
Q : Can i get a sample before mass production?
A : Of course! The normal produce progress is that we will make the pre-production sample for your quality evaluation. The mass production will be started after we get your confirmation on this sample.
Q : Is the sample charge can be refundable?
A : Yes, normally the sample charge can be refundable when you confirm the mass production, but for the specific situation plscontact the people who follow up with your order.
Q : How long can I got this sample?
A : After receiving the sample charge and all the material & design being confirmed, the sample time is 5-7 days and Express delivery usually needs around 3-5 day.
Q : What's the guarantee of product quality?
A : Complaint rate as low as 5‰ for 18 years. If you decide to purchase from us, we offer you 60 days 100% money-back guarantee if our box quality is not satisfied.
Q : What is the common delivery time?
A : Lead time is flexible. Normally we are 20% faster than others. If you have urgent orders, pls feel free to contact us. We will get the job done with 100% satisfaction.
Q : What are the raw materials for your boxes?
A : We use FSC-certified green paper, green ink and green glue to ensure 100% recycling of your color box.