1. Can you do OEM or ODM?
Yes, we offer custommade service to our clients. You need to provide us some technical data such as dimension and mark.
2. Is ruishi optics a professional organization?
Yes, we have been engaged in this field for more than 15 years.
3. How do I pay for my order?
Alibaba Escrow is the first option and priority for the payment. We can also accept the payment via Pay-Pal or Western Union or Bank T/T Wire Transaction or Credit Card (in US only) etc.
4. Do ruishi products have a warranty?
Yes, we offer 5 years limited warranty to our products.
5. How will our order be packaged?
Each item is packed in a separate box. Due to shipping restrictions, our product batteries will be removed prior to shipment.
6. As you know, If we need a sample first, could you supply it for us please?
No problem, sample is available as your require. But please understand that we will choose the sample from our current stock, sometime maybe there is a little different of composition from your expectation, but it is enough for your reference. If you need us make a customized sample for you, it will charge small amount of cost.
7. How should I do, if items are broken?
Except manmade mistakes, we will exchange the defective with a brand new one within 14 days after you get our product.
8. What is our main product ?
Scope Brand: T-EAGLE, SULIKO, MARCH, LEBO, and so on. RED DOT SIGHT. NIGHT VISION.
9. How will you contact us?
You can contact us with WhatsApp, Facebook, Alibaba client, WeChat, Line and outlook email. We will provide you with quality service.
10. What is the working time of our company?
Our working hours are normal from Monday to Saturday. Closed on Sunday, if you have any questions, please leave us a message.