1) Reply within 6 hours except for the holiday and due to the time difference.
2) One step service on professional products technical response and solutions
3) Credit guarantee fund
1) Provide the production schedule form
2) Update the production progress schedule
1) Collect customer feedback(include the quality of products and the reaction from the market)
2) Fill the Customer Service feedback form
3) Evaluate the salesman and give improvement suggestion
Q1: May I buy samples from you?
A: Sure, sample order is available for you to test our quality and service.
Q2: What's the leading time?
A: 1-3 days for sample orders ,bulk order according to the different product .
Q3: Do you have any MOQ limit ?
A: Our minimum order qty is 20pcs each model ,but we accept small order as trail order .
Q4: How do I get started?
You can start with our website for selecting items and email us about required details. There are a wide range of products we can customize for you.
Q5: How will you deliver the goods to me?
A:We usually ship the products by Air express delivery to your door or by air freight to your nearest airport. If the order quantity is large, we may ship by sea container.
Q6: How to proceed the order if I have logo to print?
A: You can send us the logo artwork in correct format by email or other download link, then we will make logo design for your approval before starting mass production
Q7: Can i do my owe design package box ?
A: yes. pls supply the artwork, and then we can print the box with your own design.
Q8: How to guarantee the product quality?
A:We will first send the PP samples to you for approval. Then our professional QC will inspect and control quality during production based on all of your requests. Sometimes, it is also feasible for you to appoint your staff or international recognized inspection agency for supervising the quality.
Q9: Warranty : 1 Year