Q1: Where is your factory located? A1: Suzhou Lingyao Pharmaceutical Equipment Co.,Ltd, which is located at No.115, Zhujia Road, Lujia Town, Kunshan City, Jiangsu Province, China 215331.
Q2: Are you an integrated supplier for injection molding machine, mold, robot and auxiliary? A2: Yes, we can provide the complete solution line to customer according to customer’s requirement.
Q3: Will you offer the pre-sales service? A3: Yes, we have an experienced pre-sales team to support customers not only including machine, mold and auxiliary selection but also water .electrical, machine layout in factory, etc.
Q4: What about the after-service? Will you send your engineer to my country to help commission and install the machine? A4: Surely, we have many experience technical engineers for oversea service, they would help you install machine and support training to workers also. Currently we provide visit online by video call for the COVID-19.
Q5: What is the delivery time of the machine? A5: Actually, the delivery time of the machines is depended on the machine options. Normally, the delivery time of standard machine could be within 1-2 month
Q6 : What is the warranty of the machine ? A6: The whole machine’s warranty period is 12 months and key parts will be depended.
Q7 : Mold trial will be available in Lingyao factory ? A7: Yes, Customer can send the mold to Lingyao factory and test.
Q8 . Do you provide any spare parts with machine? A8: Yes, Lingyao will provide one set standard spare parts to customer including heater ,filter, screw head ,screw washer, checking ring ,sealings, etc.