Q1: Are you a trading company or a manufacturer? A: We are a professional baby care and consumables manufacturer and
exporter with multiple production bases in China.
Q2: What is the standard delivery time?
A: We offer RTS (Ready to Ship) service under our own brand, and orders with less than 100,000 pieces can be shipped within 2 weeks. For OEM and ODM orders, the delivery time varies and is negotiable. Please check with the sales manager in your region before placing an order.
Q3: How long is your warranty period?
A: The warranty period is 1-3 years, depending on the product type.
Q4: Do you provide free samples?
A: Standard product samples are free of charge. Customizing products may incur molding costs. Sample freight will be borne by the customer.
Q5: What is MOQ?
A: We do our best to satisfy our customers with low MOQ, please consult the sales manager in your area.
Q6: Do you accept OEM and ODM orders?
A: OEM and ODM orders are always welcome.
Q7: What are your payment terms?
A: We accept T/T payment (quantity more than 5000pcs), down payment of 50% for order, balance before delivery. L/C payment must be confirmed with our sales manager before placing an order.
Q8: What are your working hours? What if we don't speak English and Chinese?
A: Our office hours are Monday to Friday, but our sales team provides 7x24 hours online customer service. We have a multilingual customer service team.
Q9: What certificates do you have?
A: Our company has passed ISO 9001&13485 certification, and all our products have passed CE&Dakks certification.
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