Q1: What do you offer?
A: We provide all kinds of necklaces, earrings, rings, bracelets, pendants, jewelry sets, stainless steel jewelry and DIY accessories, ect.
Q2: Can I get a free sample?
A: Yes, free sample can be provided, but delivery cost to your destination will be charged.
Q3: How to buy?
A: To be honest, Alibaba Trade Assurance order will be better choice, coz Alibaba has good policies for consumers to protect their rights. You can issue the order directly under the link of the products you want to purchase. Or contact our sales to draft the order for you to make payments. Quite easy!
Q4: What about the production lead time?
A: 72 hours for sample and 7-15 days for bulk production.
Q5: What shipping methods can you do?
A: For orders with amount $200 +, we will ship by faster express delivery, like DHL, FedEx, UPS, Dpex, Aramex, taking around 3-5 working days to your destination.
For order under amount $200, in order to help our customers saving money we usually do ePacket shipping or other air mail shipping, taking 8-15 working days lead time.
Q6: Can I customize my own LOGO?
A: Good question, for sure we can do OEM and ODM as well. Customization is warmly welcomed.
Q7: How about the payment terms?
A: Actually, for small order amount we will suggest to use Credit card/Paypal for the payment on line through Alibaba Trade Assurance Order. T/T, Paypal, Western Union are also acceptable.
Q8: How to do with the faulty?
A: We have a good QC team to process the quality control strictly and 100% inspection before shipment. However, if there is faulty for the goods, we will re-send to replace or get the item refunded.