Q: Are you a factory or trading company?
A: We are both factory and trading company. We have our own laser machines which can provide customers OEM service.
Q: What service can you offer?
A: We can offer stock items, OEM service, and ODM service.
Q: What's your MOQ?
A: If you buy our design, then there is no MOQ needed; If you want to customize your own design, then there will be MOQ and different item has different MOQ.
Q: What's your sample policy?
A: For our design, sample is available only if you can pay for the sample fee and shipping fee. And the sample cost will be returned when you make bulk order.
Q: What's your payment terms?
A: Usually for stock orders, full payment should be made before shipment. For OEM orders, payment could be 30% deposit paid in advance and 70% balance before shipment.
Q. What's your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU, DDP.
Q. What's your dealing time for stock items?
A: Usually the dealing time is about 7-15 days upon the receipt of advanced payment for stock items. It depends on your order quantity.
Q. What's your dealing time for OEM or ODM orders?
A: Usually the dealing time is about 15-30 days upon the receipt of 30% deposit for OEM or ODM orders.