1. Are you a factory? Yes,we are factory. And we have a strong R&D team and have around 50 experienced workmen. 2. How about the delivery time? If we have stock, we can ship out in 1-3 days after your payment, if not, 7-25 days according to different machines and buyer inquiries. 3. How about the quality and warranty? Picked materials and experienced engineers&workers produce the reliable machines, 1 year warranty since delivered, engineers go abroad are available. 4. Can I choose the payment terms? Usually we do the T/T 30% as the deposit, and 70% before shipping, if you have other ideas, please feel free to contact us. 5. Can I change something on your machine? Please list your requests, so you can get complete solutions accordingly asap when we discussed.