FAQ : Q1: Can I get a sample order? A1: Yes, we welcome sample order to test and check quality. Q2: How do you ship the goods and how long does it take to transport? A2: We usually ship by UPS, DHL, FEDEX or TNT. Shipping time is 4-7 working days usually.. Q3: What is the process for LOGO printing order? A3: First, Artwork for visual confirmation, and next is sample picture or sending sample to you for confirmation, finally we will go to mass production. Q4: Do you offer guarantee for the products? A4: Yes, we offer one year guarantee for all the products Our Service Pre-sale service: Dear customer, thanks for your time to visit ZHENGHE technology Limited >>We promise to reply your inquiry within 2 hours of working time. >>We will seriously answer all your questions and needs. Then give you a professional quotation. >>Please feel free to ask me any questions regarding to MOQ ,Price, OEM service,Payment,Shipment... Sales service: >>We will promptly notify you the production progress of your order. >>We will send you photos/videos to Guarantee the products are produced according to your requirements. >>If any production problem, we will contact you in time. After-sale service: >>We will send you the UPS/FEDEX/DHL tracking number in time for you to check the logistics progress. >>If any custom problem, we will help you to solve it. >>All our products are guaranteed for 1 year. Any quality problem, please contact zhenghe sales person.