Q1: Are you a factory or trading company?
A1: We are professional FACTORY, 5,000 square meters with 15 years experiences.
Q2: Where is your factory? How can I get there?
A2: We are located in Hangzhou, Zhejiang Province, China, near to Shanghai. About 1 hour from Shanghai to Hangzhou by fast train.
Q3: Can I get a sample?
A3: Yes! Sample is available
Q4: What about the Quality control?
A4: A full quality controlling procedure from pre-production, middle production, testing to pre-shipment production…
Q5: What's the Warranty period and Lead time?
A5: Warranty period is 12 months upon receipt of goods. Lead time is depending on the quantity.
Q6: How about the Spare part?
A6: Wearing spare part list would be offered for review when you place the order.
Q7: What's the Payment terms?
A7: 30% T/T in advance and balance before shipment.
Q8: How to Deliver?
A8: Usually the product will be shipped by sea, air, express.
Q9: Do you support customized design?
A9: Of course! Structures can be customized to suit your specific needs, from components to size and colors.