Q1.Can I have sample oder for relay?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about lead time?
A:Sample needs 3-9 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit for relay order?
A: Low MOQ, 1-2pcs for sample checking is available.
Q4. How do you ship the goods and how long dose it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How do you proceed order for relay ?
A: Firstly let us know your requirements or application. Secondly We quote according to
your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it ok to print my logo on relay product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. How do you deal with the delivery delay ？
Answer:【If we are delayed by a week - 1% refund】
【If we are delayed by 2 weeks - 2% refund】
【If we are delayed by 3 weeks - 3% refund】
【If we are delayed by 4 weeks - 4% refund】