Q:Which products you produce?A:Vacuum flask ,water bottle,travel mug,stainless steel hip flask, coffee mugs,food jar and barwares. All materials is 100% food safe grade, compliant with European and American food safe standards and passed third party tests.
Q:Which kinds of Certificate would you have? A:Factory passed SEDEX,BSCI audit.Products covers food safe standards,LFGB, CA65,BPA free,CPSIA...
Q: What is your MOQ? A:usually 3000pcs,and the first order can be 1000pcs,of course,we can accept lower quantity for your trial order,please be free to tell us how many pieces you need,we will calculate the cost timely.
Q:Are you a manufacture?A:Yes,we have own factory.
Q:Can I get sample? A:Of course.We can provide an existing sample for free and the freight is on your account.For custom design,sample charge is needed.It will be returned when order is up to a certain quantity.
Q:How long is the sample lead time?A:For existing samples,it takes 2-3 days.For customized samples,about 7-10days,subject to your designs'complexity. we will response fast to your request.
Q:How long is the production lead time? A:It takes 25-35days after receiving the deposit and all packing materials confirmed.We will arrange the production time specially if urgent orders.
Q:Can we use our own logo or design for sticker?A:Yes,you can.You can contact with the salesmen,please send an email to her / him, and tell more details about the logo or sticker.
Q:What documents do you need if I want my own design? A:Usually we need AI format of your design.We can make the mock up for your information.
Q:How many colors are available?A:All the Pantone colors. Tell us the pantone color code you need,We will match it.Or we can recommend some popular colors to you.
Q:About the H.S.Code?A:Vacuum flask : 9617009000
Stainless steel tumbler:7323930000
Plastic tumbler / water bottle : 3924100000
Hip flask : 7323930000
Aluminum bottle:7615109090
Q:How we can pay for?
A:Normal is T/T 30% deposit and 70% balance against the copy of B/L. L/C at sight is also accepted.And we can do credit insurance order on alibaba.
Q:How do you ship the goods? port of shipment ?
A:By sea,by air,by train or by express.Usually the bulk order is shipped by sea.Fob Ningbo or Shanghai port (China).
Q:Do you have design service?
A:Henruy has in house designers and engineer working for our O E M and O D M projects.We also cooperate with professional designers internationally to develop new products. We will rapidly and frequently introduce stylish, fun products people will use and keep.