How many sizes are?There is slim stick that goes for 1 to 1.5 cm wide and the thick stick that starts at 1.5 cm wide and up to 3 cm. Both sizes
are 10 cm tall.
Do we provide certificates?Yes, we do carry an OC from the Chamber of Commerce and a Fitosanitary certificate issued by the Forestry Agency Administration that you can use for the import procedures.
Do you make custom packaging?Yes we can. You can provide the mockups or designs for our sales team to quote your packaging. The most common packaging is plastic bags from 1 to 2 pounds but we can customize these sizes / weights for you.
How long is the delivery time for sample order?Sample orders are shipped via DHL and take up to 15 business days but they usually deliver faster.
What is the shipping method?
We can accommodate DHL, FedEx, air and sea cargo. Our clients regularly prefer DHL for shipments under 200Kg (10 Master boxes approximately).
How is your payment system?
Our accepted payment methods are: Bank Transfer (T/T) and PayPal. Accepted payment currencies: USD and EUR.
What Incoterms do you support?
Accepted Incoterms (delivery terms): All of them (The most used are: EXW, FOB, CIF, DAP).
How is the quality control?
During production we carry out a quality control follow-up, and before shipment, we carry out a final inspection of the
merchandise. Finally, we ask our customers to check if everything is in accordance with the arrival of the merchandise.