Q: Are you traders or factory? A: We are both trader and factory. In addition, we have more than 10 cooperated factories can work for us. We have good experience for exporting all kinds of synthetic gemstones.
Q: How do you control the quality of your products
A: We will collect samples before producing a large number of products. We have a professional QC to test the quality of the samples and mass production. If you need samples, we can send to you.
Q: Can I ask for one sample before placing orders?
A Yes. We are honored to offer you sample , Sample in stock can be sent for free. But usually, you need to pay courier costs.
Q: Can you make our design or put our logo on the product?
A: Yes. All designs are welcome. But please send designs with clear information (Excel, word)then please send your design or logo to our email. In addition, This part needs to reach a certain amount, the specific quantity we can communicate by mail.
Q: When will you deliver after my payment?
A: Normally speaking, For stock gemstone We will delivery for u within 5 days after ur payment, Cutomized product will delivery for u around 7-20days. If there is a special case to cause delay, we will keep you informed the status and situation in advance then show you our solutions.
Q: Can you give me a discount?
A we are a wholesale company, our policy is that bigger quantity, cheaper price so we will give you a discount according to your order quantity.