Q1: Where is your factory located?
A1: Dongguan Runma Intelligent Technology Co., Ltd, located in Dongguan City which is famous for its manufacturing industries in Guangdong province,China.
Q2: Are you a manufacturer for injection molding machine robot?
A2: Yes, we have our own factory and our company business scope covers: industrial robots,horizontal robots, universal mechanical arms and spare parts.
Q3: Will you offer the after-service? Will you send your engineer to my country to help commission and install the machine?
A3: Surely, we have many experience technical engineers for oversea service, they would help you install machine and support training your workers as well. Let us know where your company located and we will confirm you our native distributor ASAP.
Q4: How about the quality control in your factory?
A4: Our company Runma has the SOP (Standard Operation Procedure) and all the production step must follow up this SOP. Every machine needs at least automatic running over 72 hours and must be inspected carefully before shipment.
Q5: What is the delivery time of the machine?
A5: The delivery time of the machines are depended on which model you choose. Normally, the delivery time could be within 30 to 60 days, and it could be more earlier if we have that model in stock.
Q6: Does your machine have any certification?
A6: Yes,All of our machines have CE certification.
Q7: What is the warranty of the machine ?
A7: The whole machine’s warranty period is 12 months and key parts will be depended.