Q1:Are you a manufacturer or trading company? A1:We are a Professional OEM/ODM manufacturer which has in E bikes industry for more than 14 years.
Q2:Can I get sample and how long will it take? A2:Yes. We can supply sample. And you need to pay for the sample and courier. About 7days after receiving the payment, we will send it out.
Q3:What is your MOQ? A3:Any quantity is acceptable for your order. And the price is negotiable for large quantity.
Q4:Can I have my own customized product? A4:Yes. Your customized requirements for color, logo, design, package, carton mark, your language manual etc. are very welcome.
Q5:What's your payment terms? A5:T/T , L/C at sight , Western Union , Paypal , Trade Assurance.
Q6:How does your factory do regarding the quality control? A6:Quality is priority.We attact great importance to quality control from the very beginning to the end of production.Every product will be fully assembed and carefully tested before packing and shipping.
Q7:What's your warranty terms ? A7:The motor, battery, display, controller, charger have 1 year warranty. And we will give you 1% free spare parts for warranty.