1. who are we?We are based in Zhejiang, China, start from 2008,sell to Western Europe(20.00%),Northern Europe(20.00%),Eastern Europe(20.00%),Southern Europe(15.00%),South America(10.00%),North America(10.00%),Africa(3.00%),Oceania(1.00%),South Asia(1.00%). There are total about 11-50 people in our office.
2. how can we guarantee quality?Always a pre-production sample before mass production;
Always final Inspection before shipment;
3.Do you sell only standard machines?No, our machines are made according to customers’ specifications4. What’s your delivery time?Depending on the type of machine, duration of 30 days to45 days from the date of received advance payment5. what services can we provide?Accepted Delivery Terms: FOB,CFR,CIF,EXW;
Accepted Payment Currency:USD,EUR;
Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Russian
6. What will you do if the machine have problem?
Tonghua supply the technical support for the whole life of the equipment Our machine’s warranty is 12 months.In warranty time the spare parts can’t repair, we can send the new parts to replace the ones ,You pay the express cost by yourself. beyond the warranty period, you pay the cost of spare parts and express charge,