1. Q: Are you a trading company or manufacturer?
A: We are professional Hair & Pet scissors manufacturing factory, so we can real-time follow
the production and feed back to you immediately.
2. Q: Do you provide samples for testing? Is it free or extra fee paying?
A: We can provide you free sample for 1-2 PCS (Except for customized products), but the
shipping cost will be at buyer's expense (the cost will be reasonable).
3. Q: Can I print my brand logo on products and cases?
A: Yes, we can do this for you. Just send us your logo picture, we will provide you a best logo
4. Q: Do you have a MOQ?
A: Yes, different product has a different MOQ, you can contact us and we will inform you the
5. Q: How long is the delivery time?
A: Delivery times are mainly based on what and how many you ordered. For stock order, we
can ship within 7 days. For production order, normally needs 45-60 days.
6. Q: What should i do if the goods i receive have quality problems or other problems?
A: If there are any problems, just feel free to inform us, we will help you to solve it as soon
If there are any quality problems, free replacement.
7. Q: What if I have paid for an order but was notified that the item is out of stock?
A: All items available for online purchase are not guaranteed to be in stock at the time of
If we are unable to fulfil your order, we'll inform you soon and you will be offered an
alternative product or given a refund for the out of stock products.