1.Can you provide OEM/ODM service?
Yes, we work on OEM orders. Which means size, material, quantity, design, packing and your logo will be customized on our products.
2.How to get a sample?
Usually, we make free samples for you, while you afford shipping charge of samples. But when the sample need new design, you will afford the design charge. And after we make a deal, the sample fee will be returned to you.
3.How to pay express charges if ordering samples?
You can use your DHL, FEDEX, TNT, UPS account by freight collect at destination. For those customers who do not have an courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account or paypal. Then we will deliver the samples by prepaid.
4.How to pay sample charges?
You can pay to our company account or paypal. When we received the sample fee, we will arrange to make the samples for you. The prepare time for sample will be 2-7days .
5.Can we order the Quantity lower than your MOQ?
Yes, but we have to ask for surcharge to make it up to raw material suppliers.
6.Are you trading company or manufacturer?
We are manufacturer. Our factory located in Wenzhou, China. After these year’s hardworking, our annual output value is increasing every year. The cost of raw material factory provide to us is cheaper than other individual workshops. So we can offer you VERY COMPETITIVE price.
7.What's the Shipping Method and Shipping Time?
1. Express courier like DHL, TNT, Fedex, UPS, EMS etc,shipping time is about 3-7 working days.
2. By air port to port: about 7-12days depends on port.
3. By sea port to port: about 20-35days.
4. Agent appointed by clients.
8.If I need some products related to crafts, can you help us purchase them?
Yes, we provide sourcing service for any related products and accessories, please just send us your details.
9. If I purchase the other products from other supplier in China, can you deliver them to me together?
Yes, this is a good idea to save shipping costs. We can ship our product to them or they can ship their product to us .