We apply 36 month warranty for our woodworking machinery.
Q2:Can I choose the plug?
Yes,we have 220V/110/380V/440V for your choice, as well as 1 phase, 3 phase, 50hz and 60hz
Q3:What is the delivery time after my payment?
Usually, we have the machine in stock, If you want to customize the voltage that it takes about 5 or 10 days.
Q4:How long time can I get the machine after payment?
The machine will be shipped to your country by sea, about 20~55 days to arrive.
Q5:Can I customize my logo on the product?
Yes, please inform us officially before production and confirm the design for mass production first.
Q6:This is my first time buying goods from China, what should I do?
1.Don't worry, Jackbond is a factory with 15 years of woodworking machinery production and R&D history, with rich export experience, machines are sold all over the world, and OEM for many well-known brands.
2.We have a professional sales and after-sales service team that provides 24-hour online services. Orders traded on Alibaba can be tracked and protected online throughout the entire process.
3.Regarding the products, we use wooden boxes to pack the machine to keep them safe.
Q7:I don't understand Chinese, will the operation panel be in English or Spanish or something else?
Yes, all our machines are in English, if you want Spanish or others, we can customize for you, but the delivery time will be a little longer.
Q8:I want to sell your machine locally, what kind of help can I get?
Our factory can provide product pictures and videos to help you advertise and promote your products.
1.Jackbond provides 36 months warranty for all customers.
2.During the warranty period, once the machine is faulty, we provide free normal spare parts.
3.Jackbond will solve the customer's machine problem within 24 hours after the problem is raised.
4.Jackbond has a professional after-sales team and enough machine spare parts.
5. When the machine is beyond the warranty period, Jackbond still provides free technical support, and the spare parts charge the customer a reasonable fee.