1. Items will be shipped within 1-5 business days after we verify your payment.
2. We will ship your item based on your order address, please make sure it is correct.
3. You can choose Singapore post/epacket/china post registered mail(About 15-60 Business days,different countries arrived at different times),you can also choose DHL, UPS, FEDEX, TNT, EMS (About 5-10 Business days) if urgent,When you create an order, you can choose and pay different freight charges online.
4. Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don''t receive the item within 60 days, please contact us, and then we will help you track it.
5. We can cooperate with you in customs declaration.But Any import charges/taxes or fees would be the buyer''s responsibility.
1. If there''s anything wrong, please contact us at the first time, through online system or e-mail within 3 days after the arrival, better with pictures to show the problem clearly.
2. If you are not 100% satisfied with the quality of the goods and need to return or exchange, do it within 7 days after the arrival, and you are responsible for the delivery fee.
1. Your feedback is really important to us. Please take a few seconds to leave a great feedback if you are satisfied with our product and service, thank you!
2. We always offer the lowest price for best goods and service to you.
3. Big order discount: If you need to place a big order which is more than the max quantity, please contact us to get special discount, and we support the wholesale.
Q:Can you provide sample first before I place mass production order?
A:- Yes, we can provide samples for your reference, and when your mass production order is over 1000 pieces, the sample fee will be returned!
Q:What is your MOQ?
A:For OEM order with custom logo, the MOQ depends on different models.Generally, each model each color not less than 300 pcs
Normally, For ODM order, the MOQ for one model not less than 500 pcs
Q:Where can we put our logo?
A:- You can put your logo on the dial, the buckle, and the case-back... The logo can be engraved, lasered or printed due to your request.
Q:Can we customize our own brand watch?
A:- Yes, we are a professional watch factory, we are glad to help you make them.
Q:What''s the delivery time?
A:For OEM/ODM orders, the delivery time depends on which model you have ordered. Generally, the lead time is around 30~90 days due to your detailed request.
Q:How about shipping methods?
A:- If you have a courier in China, goods can be sent to your courier after payment.
- If you have no cooperated courier, we will check the shipping details and cost for you after your final order is confirmed.
Q:How about your products quality?
A:- Our branded watches are at least 3ATM water resistant, 100% tested by Waterproof Testing Machine.
- All our watches are vacuum plated. The color would last at least 2 years.
- For OEM or ODM watches, we will manufacture the products according to your requirements. It can comply with CE&RoHS, Nickle free, etc. You can arrange your QC team or hire the third party to test the watches before delivery.
Q:Do you accept PayPal?
A:- For small orders less than 50 pieces, we accept PayPal.
- Mostly we accept T/T, Western Union, Secure payment on Alibaba.
Q:What''s your payment terms?
A:For OEM or ODM order with custom logo, 50% deposit before production, 50% balance before delivery.
Q:Are you factory or trade company?Can I visit your factory?
A:- We are direct factory with 25 years watch making experience. Our factory in both Shenzhen and Zhongshan, Guangdong Province, China.
- You are always welcome to visit our factory. Please contact us for more details.