1:Q:Are you a factory or trading company?
A:We are a factory and welcome to visit us at any time.It takes 1 hour if from Wenzhou Airport ,and takes about 30minutes if from Wenzhou train station.We can pick you up if inform us in advance.
2.Q:Are your products safe for kids?
A:Yes,we use food grade environmental materials imported in USA and we passed Test of EN71-1,-2,-3.
3.Q:What's your payment term?
A: T/T,L/C,Western Union are available. Usuallly, pre-paid 30% deposit then pay the balance before delivery. You can make Trade Assurance order on Alibaba which can 100% protect quality,shippment and payment.
4.Q:What's the method and time of transportation?
A:By express about 3-5 days,by ship about 20-40days,by air about 3 days.
5.Q:Which port do you export?
A: Ningbo port is recommended strongly as it is closest to us, but other port such as Shanghai is also available.
6.Q:What's your delivery time?
A:It depends on your order quantity and products. But normally, our production time is 10 to 15 working days after deposit.
7.Q: May i know the production state of my order?
A: Yes. We will send you information and photos at different production stage of your order in time if you need.
8.Q:Can you do OEM /ODM orders?
A:Yes, we accept OEM/ODM order as we have a professional technical team and strong production capacity.
9.Q:What service can you supply?
A：Free Design Service:If you have ground size ,we can design for you depend on your requirement; 1-to-1 Service:Once ordered,there will be a sale specially follow your order and send you pictures showing every production progress of your goods at your request;Free Replacement Service :If non-human damage,we can replace the damage parts for you for free within1 year.