Q: What information do you need to get a quote for me? A: Size, material, box/bag construction, color, finish, quantity. Q: I don't have any idea about the design of the product, can you do it for me? A: Yes, we have a professional team who can design for you freely.
Q: Can I get samples before I decide to place an order? A: Yes, if the material is common, we can provide you with samples for free; if you need finished samples, we will charge
for printing.
Q: Do you require any deposit before mass production?
A: Yes, 50% deposit and the rest will be paid before shipment.
Q: If I want to place a bulk order directly, will you make samples for me first?
A: Normally, we will arrange production after you confirm the design, then once it is finished, we will send
you videos and pictures to confirm, after you confirm, we will arrange shipping according to your
requirements, if the finished product is not the same as the design or not what you want, we will make it
again or refund, so you don't need to worry that what you receive is not what you want.
Q: If I find a quality problem after I receive the goods, can you arrange a replacement for me right away?
A: If it is a quality issue with us, we will arrange for a replacement right away.
Q: How long is your delivery time?
A: The delivery time is 3-5 working days for samples and 8-12 working days for bulk orders.
Q: What shipping methods do you offer?
A: Sea freight, sea freight door-to-door shipping, air freight, air freight door-to-door shipping, express
delivery (TNT, DHL, FEDEX, UPS, SF, etc.).