Q1: What's your delivery time and type of shipping? A1: It depends on the purchase quantites and time. Normally it will takes 7-15 days for delivery. By sea or air, because the retarder is a heavy product, the most choice is sea transportation.
Q2:Can customize the product and logo? A2: Yes, If the quantity reaches the minimum customized quantity, we can carry out customized production, including product labels and product outer packaging.
Q3: If don't know much about the product, can you provide installation support? A3: Yes, We have a professional after-sales technical support team, including installation technical instructions, installation technical guidance videos, and continuous technical training courses on product maintenance and repair. We have a professional after-sales technical support team, including installation technical instructions, installation technical guidance videos, and continuous technical training courses on product maintenance and repair
Q4: How to select the correct adapter model? A4: You can provide the brand and model of the vehicle, and have the corresponding chassis photos. We will check and recommend the suitable retarder model for you.
Q5:How to ensure the quality of products and how to solve after-sales problems? A5: Before leaving the factory, each of our products will undergo a strict ex-factory quality test on the test bench. We provide a one-year or 120000km warranty. If there is a problem in the installation and use process, you can timely feed back to us. We will respond quickly and provide corresponding solutions.