We will train your engineer to install our machine. You can send your engineer to our factory . We will introduce your engineer how to install the machine and how to fix problem.
Trouble shooting service:
Usually we will help you solve the problem quickly.Some times if you can not fix the problem in your country, we will send our engineer there if you need us to support. Of course,
you need to afford the round trip flight ticket and accommodation fee.
Spare Parts replacement:
For machine in guarantee period, if spare part broken, we will send you the parts free and we will pay the express fee. And please
send us the spare partsback. when machine is out of guarantee period, we will provide you the spare parts in cost price.
Are you factory or trading company?
We have two Yulan brand companies.
Shanghai Yulan is a trading company for export trade
Nantong Yulan is a factory for processing and production equipment.
You can check these details in our CE certificate.
Can i visit your factory?
Yes,you are always welcomed.
What's your warrantly and after-sale service?
One year warrantly and lifelong after-sale service via skype/email/mobile/whatsapp.
What's the payment term?
30% T/T despoit and 70% T/T balance payment before shipping.
How long it takes for delivery?
It takes about 20-40 working days.