Memory Keesakes Jewelry Stainless Steel Casket Birthstone Ash Pendant Cross Cremation Urn Necklace for Ashes

Q1. When can I get the quotation?
A1: Usually, we quote within 24 hours after we get your inquiry.
If you are urgent to get the price, pls call us or tell us in your email so that we will regard your inquiry priority.

Q2:How to place an order ?
A2: You can place an order on Alibaba directly,
Or simply tell us the item number,quantity, size and color you need, then we will draft the order for you.

Q3. Can I place a sample order?
A3: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact us for a stock list.

Q4: Can you support customized and offer private logo service?
A4: Yes, We can accept customized logo and design, and do 3D pattern for your approving first.

Q5: What's your production time?
A5: Sample time about 7~10days, Mass order production about 15-20 days.
It's also depend on product design , order quantity

Q6:What's the payment terms?
A6: Alibaba Secure Payment, T/T ,Westerm Union, Paypal

Q7:About the re-order.
A7:We will make same products and same package like last time, if there is some change,such as package or add a logo,let us know before we make it.

Q8: What should I do if there is broken products?
A8: Firstly, our products are made with strict quality control, 3 times inspection before the shipment.
But the shipping delivering is uncontrollable, if have broken products , don't worry about it, pls contact us in time and take photos, then we will help going on this case.
For the defective product, we will offer you replacement or refund or make discount use on next order.