FAQ
Q1. How did i trust your company ?
A:We are verified suppliers from alibaba, we are over 10 years experience and have good reputation in set top box. We can do the transaction with trade assurance.
Q2. How long will you ship out the goods after i place the order on you?
A:We will make the shipment within 24 hours after your order is confirmed if it is standard order.
If it is customization order, the lead time depends on your exact requirements.
Q3. After i get the products What if my products broken , what kind of service you support ?
A:Frist contact us, tell us about the problem ,secondly, you can send back the products to us , we help to fix it . we support 24 months warranty , any problem catch me online ,we can give you good solution way. we want to do long term business with you not just for 1 day 1 times. trust us ,we will give you good service .
Q4. I Worry about the tax(duty )from the customs , what can i do ?
A:Most people choose DHL or fedex,UPS to transport goods. so some times may be will happens some tax on it .We also have the special no-duty way to some countries, About the tax ,more detail contact us.
Q5. How to design my own logo on tv box?
A: We support OEM & ODM for hardware and software, pls send us your details,we will discuss engineers, designers,then factory will show sample firstly, if you are satisfied, we will start large production. We have operated with many customers for customized design from all over the world, Welcome to inquiry!