Q1. Are You factory or trading company ?A : We are factory.
Q2.Can you give me some samples ?
A : Yes, we welcome samples to test and check the qualitySamples are free of charge. However, if there are too manysamples ,you need to pay the sample fee.which will bereturned in the next order. The transportation cost shouldbe borne by you. Or you can tell us the DHL Olaccount number.
Q3. How long does the fragrance last ?
A : The shelf life is about 2 weeks and 1 year after opening thebag.
Q4. What about the lead time ?
A : Sample needs 5-7 days , mass production time needs 1-2weeks for orderguantity more than
Q5. How do you ship the goods and how long does it take toarrive ?
A : We usually ship by DHL ,UPS , Fedex or TNT. It usuallytakes 3-5 days toarrive. Airline and sea shipping also optional.
Q6 . How to proceed an order ?
A : Firstly let us know your requirements or application.
Secondly We quote according to your requirements or oursuggestions.
Thirdly customer confirms thesamples andplaces deposit for formal order. Fourthly We arrange theproduction.
Q7. Can you customize products according to requirements ?A :Yes,we can do OEM ,we can produce according tocustomers drawings ordesian requirements.
Q8. How to deal with the faulty ?
A : Our products are produced in strict quality control systemand the defective ratewill be less than 0.2%