1.How do you ensure your product and service quality?
All our processes strictly adhere to international environmental standards , and we check all orders meter by meter before packaged (No Shading difference, no scratches, no lines, powders are hard to peel off etc). If the product is damaged, and the problem is proved to be caused by our side, we will provide exchange service for the same items .Also, Buy Leather team will always be there for you if anything needed .
2. Why different batches of goods come in different colors? This product is made of glitter powder, glitter powder is characterized by rich colors, but due to the characteristics, difficult in color mixing. But we would surely chromatic aberration control in a small range.
3.Can I buy 1 or 2 meters of samples for testing before bulk order?
Yes, we are pleased to send you samples to test quality and performance (but sometimes the color or the design will be different on PVC leather samples, because PVC leather can not be produced just only 1 or 2 meters, what we could offer just quality samples), We are confident that once you get it in your hand ,you will be very satisfied .Moreover, with our excellent service and competitive price, we believe that we will be your first choice。
4. What is your minimum order quality?
Different products have different MOQ,generally speaking ,our MOQ is 1000 meters,but many items are in stock products ,no need MOQ ! So pls do not hesitate to check with us for specific items.
5. What is the delivery date of the mass production?
If we have in stock of the item you need ,we can send goods to you within 3days after receiving payment . If we do not have in stock, usually is 15-25 days, for urgent order, can be 7-10 days.
6.What about shipping?
We can ship in small quantity by the way of air express or larger ones by FCL or by LCL to save cost, you can either use your own assigned shipping agent or our cooperative forwarder, our regular port to export is SHENZHEN port or Guangzhou port.
7.How can I order and make payment?
Once clear your requirement and determined which product is ideal for you ,we will send proforma invoice to you .You can pay via TT bank transfer, Western union ,or paypal as you like, if you wanna do L/C payment term, the price need to increased 3%-5%
8. If we do not find what we need on your website, what should we do? Do you make products as per customer’s specific requirements?
Yes, we can provide bespoke service to customers with specific requirements .You can send the details requirements by email or send us your original samples , we will check if we can develop them . We develop new design every month, and some of them may not yet be updated on our website.
9.If we find your bank account different as before, how should we respond?
Pls do not send the payment and double check with us before arrange payment. ( you can call us ,wechat or whatsapp ,skype us to confirm the bank account )
10.What’s your company policy if we want to distributing leather materials or fabric materials in our market?
We have some different policies for different target markets, so please feel free to contact us for detailed discussions and find the most preferential policies for you! Also , you are welcomed to visit our factory and let’s talk face to face!
11.who are we?
We are based in Dongguan Guangdong, China, start leather and fabric business 10years ago, but at that time, we often cooperated with local trading company who sell to Southeast Asia,Mid East,North America,Africa,South America,Eastern Europe,Eastern Asia,Western Europe,Central America,Northern Europe, Southern Europe,South Asia etc During the past 10years, we cooperated with big leather and fabric factory in local market with good relationship, which bring us more convenience on production.
12.how can we guarantee quality?
It depends on the thickness, colors, quantity, order time, etc, please tell us your requirement in detail, then we can give you general price for reference.Prices could be better, if the purchasing quantity is larger. Always a pre-production sample before mass production;Always final Inspection before shipment;
13.what can you buy from us?
PVC Leather,PU Leather,Microfiber Leather, all kinds of Fabric (stocklot & fresh order)
14.what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW;Accepted Payment Currency:USD,HKD,CNY;Accepted Payment
Type: T/T,L/C,PayPal,Western Union,Cash;Language Spoken:English,Chinese
15. How much do you charge for sample?
We supply free sample as your requirement if you take care of the express cost. Usually A4 paper size(20x30 mm) together with our color board. If you need larger size to make your own sample, we also can provide.
16.Deposit and Mass production After the sample is confirmed, we will start mass production when we receive your Fresh order 30% deposit. Stocklot order 50% deposit.
17.Can you print our own logo on the products?
Yes. We offer you with the service of adding customers' logo on the backing after you send us your design.
18.Can you reach environmental standards?
Yes, we can produce eco-friendly artificial leather for you, just need you tell us your requirement of testing standard. Such as Phthalates, EN71-3, ROSH, REACH etc, If you have any problems or questions, please let us know that in time, we will do our best to solve the problems and give you a satisfying answer.