Product:1pcs In Opp Bag With An Extra Chisel Tip Grout Tile Marker Strong Covering Force Tile Restore Renew Pen
Color of pen:Orange/blue/green/yellow/pink/Custom color
Color of refill:Blue, black, red,custom color
Logo:Engrave or print
Art work:PDF, AI, EPS, or CDR file needed to be provided by clients
Packing:1pc/opp bag 50pcs/inner box 500pcs/ctn
Sample fee: 1.if the pen without logo, 1-2 pcs samples is free; 2.if the pen with client's logo, sample fee is $50 for 1 color logo on 1 position
Sample time:3-5days for stock sample; 7-10 days for customized sample with client's logo
Payment method: 1.Trade assurance; 2.T/T; 3.Western union; 4.Paypal
Payment terms:30% deposit by T/T first, 70% balance will be paid before delivery
Q：What is your sample's policy and delivery time?
A：We usually provide 1-3 samples, and you need to pay the freight of the samples. However, we promise that if you reach our minimum order quantity after receiving the sample, we will refund the sample freight
Q：What is your minimum order quantity?
A：The minimum order quantity of our spot products is usually 5 pieces, and the minimum order quantity of customized products is usually 10,000 pieces. There is no mistake in calculating the price according to the minimum order quantity. Please contact customer service for details
Q：Can your pens be customized?
A：Of course, our pens can be produced according to your ideas, such as adding LOGO, changing pen color, ink color, pen material, and even opening a set of molds that only belong to you
Q：What kind of payment terms are available?
A：T/T , L/C at sight etc.
Q：How about the delivery date?
A：The normal delivery time is 10-15 days, this time may be delayed in special cases, please contact customer service for the exact time
Q：How can we get the Quotation?
A：Please inform us model number and inquiry quantity, we will respond you promptly.
Q：The express ( UPS / TNT / DHL / FEDEX ) lost / broken my parcel, how could I do?
A：From the time you place your order, no matter the quantity, we will have someone to track the goods for you until you receive it. If the goods are lost on the way or damaged due to transportation reasons, we will reschedule the production and delivery in the first time. If you receive the goods, but it has been damaged or partially damaged or lost, please take a photo and refuse to accept the signature at the first time, and then contact us, we will contact the express processing to negotiate, and reschedule the production and delivery
Q：I received my product, but it was wrong, how could I do?
A:Firstly, our factory make product according to our artwork and order confirmation. So please make sure the artwork and order confirmation that sales make for you was totally what you want.