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Q1: Payment Terms
A: Alibaba Trade Assurance,T/T(Bank Transfer), Western Union, Money Gram.

Q2: Traning&Delivery
A: User manu and the demo video will be offered once order confirmed. Shipment will be arranged within 5-7 working days after payment confirmed.

Q3: How many days it will take to ship to me?
A: Usually, it takes about DHL/FedEx/UPS/TNT/EMS by 3-7 working days delivering goods to your country by door to door service. It takes about 5-9 working days by air transport while customer has to pick up the goods at the destination airport. Tracking No./ Bill of Lading will be available in the next 1-2 days after shipment.

Q4: How much tax I have to pay if we import the machine from China?
A: Different countries’ customs will charge different duty tax. Please do consult your local department to check the duty before place the order.

Q5: What should I do if the machine gets damaged when it arrives?
A: Please do open and check the machine when the Express pass the package to you. Do make a complaint once damage. We are going to help customer get reparation with the complaint No.

Q6: Any Technical Supports?
A: Professional technical supporting team is standby for your timely services. Technical documents will be prepared to you once needed. You could also contact us by phone, online chat (googletalk, MSN, Skype, yahoo…)