Q 1. Are you a manufacturer or treading company?
A 1 : We are a factory in GuZhen, OEM/ODM/Customization is avaiable, print your logo is welcomed.
Q 2: Do you have any MOQ limit for lighting order?
A 2 : Low MOQ, 1 pc for sample checking is available. Mixed samples are welcomed.
Q3: How does your factory do regarding to quality control?
A3: We have related record to monitor IQC and QC, all lamps will have 24-72hrs aging test before packing and delivery.
Q4: How much is the freight cost of samples?
A4: It’s depends on weight, packing size and destination. Please contact us if you need, we can get the quote for you.
Q 5. What’s the shipping method?
A 5 : It could be Ocean Shipping, Airlift and Express (EMS, UPS, DHL, TNT, FEDEX, etc ). Please contact us to confirm the shipment method you preferred before placing an order.
Q 6. How is the after sales services?
A 6 : We have a professional team which is in charge of after-sales service, also a service hot-line dealing with your complains and feedback.
Q7: Why the product warranty is 2 years? I need to change the lamp after 2 years?
A7: The industrial standard warranty is 2 years. And it doesn`t mean the lamp life span is 2 years, it mean we will provide related after sales service freely during this 2 years. The lamps could still work well after 2 years normally.
Q8: When's the delivery time for the order?
A8: 14-35 days after receiving the deposit and confirming the packaging.