Q: What is the price for?
A: Price includes one pairs/ 2pieces contacts and package.
Q: Can I mix color or prescription?
A: Yes, please specify quantity for color and prescription. if not, we will deliver your order on average or randomly.
Q: I want to know how to deliver?
A: All colors are available for order. we will process your order as within 72 hours if all colors and prescription are in stock.
Q: How to place order?
A: First, find the product you want. Second, click ”buy now”. Third, click”Place now” and finally click ”Pay now”.
Q: How to find the order I have placed?
A: Just enter “My Alibaba”, then find your orders in "Order Management".
Q: How to pay (For Credit Assurance buyer)?
A: There are 3 payments as below:
- credit card(VISA/Master card);
if pay by Credit card, another 2.8% handling charge will be paid from buyer,for example: if order amount USD 100, then transaction
fee is USD 2.8%, so the t total amount is USD102.8.
- e-check. Please note:A: e-checking is just available for US checking account.
- TT(Telegraphic Transfer).
Q: Any sample available?
A: Sample are available on the condition that the freight paid. If your first order is over USD300, the sample fee will be
deducted in the order.
Q: Is OEM / ODM service available?
A: Yes, we provide customized services, all parameters can be customized as per client's request including the B.C (8.5mm-8.7mm),
diameter (14.0mm- 15.0mm), water content (38%-42%), prescription (-0.00~-10.00), packing (vial or blister), and etc.
Q: Shipping cost and expected delivery time.
A: To ensure faster and smooth delivery, we ship orders out by DHL.
Upon receipt of any order, we will process the order within 72 hours. Normally it takes 5 business days to be delivered. For OEM,
lead time for sample order is 10 days. For a big order, it is within 1 to 2 months.
Q: What if something wrong with product when receiving.
A: Please first send us product photos. After evaluation, we will resend the products you have placed, and you don’t need to pay
any money including product cost and shipping cost.
Q: Can I sleep with contacts?
A: No, since our eyes also need to breathe, so it is not good to sleep with any kind of contacts.