Q: How do you print?
A: at factory, we use stencil painting, it is cost effective and color is sharper and brighter if compared with UV printing. The pros with UV printing is that it can print any design, there is no limit, if color is not sharp enough, we would suggest to print 2 times or even 3 times, it will be more expensive though.
Q: Is your coir fiber dark brown or light brown?
A: It is light brown, top quality premium coconut fiber.
Q: What is your return policy?
A: If there is damaged pieces when you receive shipment, simple take photos, tell us quantity, we will instantly refund.
Q: What file format do you need for the artwork?
A: It can be pdf, psd, jpg. psd version would be the best, as we can edit where necessary.
Q: What is the back? is it durable?
A: The most common back is vinyl, some one call it rubber in the market, it is not, it is vinyl. We also have latex backing, but that is not rare in the market, the doormats in Ikea uses latex backing. Latex is good for extreme cold weather.
Q: Do you make stencils too?
A: yes, we do, we help our clients make stencils, but we don't sell stencils.
Q: Do you have doormats display stand?
A: Yes, we do, but we need to ship from China.
Q: Do you provide custom printing service?
A: Yes, we do.
Q: When we laser etch the mats, sometimes fibers will stick out and hurt the nozzle, do you have a solution?
A: Yes, we do have an extra smooth version for laser engraving. We will extra trim the surface to make sure there is no sticking fiber, but have to ship from China.
Q: Is the back broken easily?
A: No, the back is durable.
Q: Do you supply to Amazon?
A: Yes, we do, we are supplying to many medium and top sellers on Amazon. We are very familiar with FBA and Amazon packing requirement. For example, for the size 18x30", we would suggest to go with 17x30", rolled packing, that way, the dimension of packing will fall under 18", you could save FBA cost at Amazon.