Q1. Can I get sample? What’s the cost?
A: We can offer free sample, but you need to pay for the shipping.
Q2.How about the lead time?
A: Sampling usually takes 2 days, for urgent situation, we can rush it out in on day! For production, the lead time depends on the order quantity. For your reference, it will take 5 days to produce 500pcs.
Q3. Do you have any Minimum Order Quantity?
A: We don’t have MOQ. We can do one pieces customization.
Q4. How do you ship the products and how long does it take to arrive?
A: We usually ship by express, such as DHL and FedEx. It usually takes 4-7 days to arrive. You can choose to ship with your own forwaders too. The specific arrival time is subject to the actual situation.
Q5. How to proceed to a new order?
A: We will prepare sample according to your customization demands. Production will be proceed after sample approval. We will take pictures or video of the sample for your quick confirmation. We can also send you the physical sample if needed.
Q6. ls it OK to print my logo on your product?
A: We can do more that just printing the logo. Pls contact us to learn more about our customization solutions.
Q7. Do you offer guarantee for the products?
A: We offer one year warranty.
Q8. How to deal with the faulty?
A: Our products are produced in strict quality control system and the defective rate will be less than 2‰.
If there is any defective product within warranty, we will send your replacements for free.