1.Q: How about the sample policy? A: We can offer free samples if we have enough stock.
2.Q: What certification you have? A: OEKO-TEX, GRS.
3.Do you have order MOQ? A:Yes, we do.Our minimum order is 5000pcs for close end zipper, and 2000pcs for open end zipper. Less than MOQ need to charge dye cost USD30.00 per color.
4.Q: Do you carry stocks? A:We do not carry stock zippers. We make zipper order all according to our customer specifications.
5.Q: What is your delivery time? A:Our delivery time for samples normally 5-7 days.Delivery time for bulk order normally 7-15 days according to order details.
6.Q: What finishes do you produce? A:Brass,Shiny gold,Light gold,Matt silver,Shiny silver,Antique silver,Antique brass,Antique copper,Rose gold,Black nickel,Black, customers color also available.
7.Q:How can I choose a color? A:There are many ways for customer to choose a color, you can refer color to: Pantone card; YKK card; our color card, customers color also available.
8.Can you help with the design? A:Yes, we have professional designers to help with sample information such as logo and some images.
9.Q: What is your payment terms? A: We support T/T. Full payment for small order, 30% deposit, 70% balance before shipment.
10.Q: How about the Shipping? A: 1).By express, sea or air as customer request. 2).Tracking Number will be provided after sending out the goods. 3).Shipping cost depends on the different weight and quantity.
11.Q: After service A: Customers satisfaction is very important to us!!! If you have any problems or questions, please let us know that in time.