1.How many piercing types in your products?
We have products from eyebrow piercing, lip piercing, ear piercing, nose piercing, tongue piercing, belly button piercing,
navel piercing.
2.I have other questions, how can I contact you?
You can contact us by email :daniel@bodypiercingfactory.com or by Wechat, Whatsapp
3. How can I place an order on line?
Our self-service online ordering system is on its way, before that, please follow below steps to place purchase orders:
Step 1
I send you our stock list in titanium body jewelry collection
You fill on the quantity on the stock list
Email us (Daniel@farshinejewelry.com
Step 2
We will quote accordingly, together with Lead Time, down payment, and product details.
Step 3
Please confirm price and send us Purchase Order (we could also provide it for your confirmation).
Step 4
We will make Pro forma invoice under your purchase order ,
After full payment arrives, we will arrange the package and prepare the shipping
Step 5
shipment. and send you the tracking number
There might be other processes like sample examination, for OEM we might need to confirm design details, all is to make sure that
the customer could receive the most satisfying product.
4. How can I track my orders?
After shipment, we will provide a tracking number for customers to follow-up the parcel.
5. What if I receive defected products?
We follow strict Quality Control standards to screen out defected products. But since we apply a lot of manual work, mistakes
might happen. In such cases, you could request a repair/replacement within 30 days after parcel arrival.
Please email us product specifications and defected quantity & Invoice Number to daniel@bodypiercingfactory.com.
6. What if you send me the wrong item(s)?
If we send products of unwanted size/color/specs, we will conduct 100% refund or will replace ASAP upon customer’s consent.
7.What is your return/replace requirement?
To replace or return items, please confirm with us in advance, worn/used items CANNOT be claimed as defective and won’t be
replaced. All defected items MUST be packed in single bags and noted with readable product specs & Invoice Number. Please note
that NO credit notes will be issued for defected products.
8. How do you charge for return/replacements?
Mistakes on our side, we will conduct 100% refund.
9. Do you provide insurance for the parcel?
To provide the most cost-effective products for customer, we generally DONOT include insurance expenses.
Customer is optional to pay us an extra 0.4% of declared value to get a full refund if the parcel goes lost.
10. What’s your charge for taxes?
Import taxes and duties differ in each country and changes according to the latest policy, please understand that it is impossible
for us to be precise and accurate in these charges.
Therefore, customers are deemed liable for relevant information in the country where parcel is delivered.
11. Can you put our logo on your products?
At present our products are without logos, only with material mark, all packed in single clear bags. Customers could re-pack them
into boxes/bags branded with their identifying signs.
12. Can we show your pricelist or catalogue to our customers?
Sure, no problem! We will put an online link for registered visitors to download e-catalogue once it is available. Please keep
informed.