1. Q: Why Choose us?
A:
1) We are a professional wooden toy supplier, who can make by the order with best quality & best service with competitive price.
2) We offer the perfect after sale service.
3) Customized design, customized logo, OEM orders are all available and welcome.
2. Q: What is your sample policy?
A:
1) We can supply the sample if we have in stock, but the customers have to pay the sample cost and the courier cost.
2) We will refund your sample fee in full when you start placing your official order
3.Q: How is your quality control ?
A:
Our quality control steps include:
(1) Confirm everything with our client before moving to sourcing and production;
(2) check all the materials to ensure they are correct;
(3) Employ experienced workers and give them proper training;
(4) Inspection throughout the whole production process;
(5) Final inspection before loading.
4. Q: What is your product warranty ?
A: We guarantee all of products shipped are qualified.If there are any defect or broken parts, kindly please take photos and send to us for approval,then we'll send the replacement according to actual conditions.
5. Q: When you ship my order?
A: Fast Shipping:
1) Base on the stock inventory product, normally 3-5 days after receiving your payment;
2) The product of quantity over in stock pieces or customized products can be negotiated based on production schedule.
3) Before you make the payment, we ensure that the shipping time is determined and not easily changed.
6. Q: Who are we?
A: We are based in Guangdong, China, start from 2021,sell to North America(40.00%),Northern Europe(20.00%),South America(10.00%),Domestic Market(5.00%),South Asia(5.00%),Southern Europe(5.00%),Southeast Asia(5.00%),Mid East(5.00%),Africa(5.00%). There are total about 11-50 people in our office.
7. Q: Can you help have a custom logo printed on the product?
A: Yes, we can. We could do screen printing, heat transfer printing or embroidery on your products.
8. Q: Where I can consult?
A: If you have any questions, please contact us to the following way to contact us directly.
1) In the product detailed page, here is a ‘chat now’ window.
2) Email us: sales1@szezhexin.com
3) Other contact way: Mob/Wechat/Whatsapp:+86-18877573623