Q1: What types of home fragrance products do you offer?
A1: We offer a range of home fragrance products, including scented candles, diffusers, and room sprays.
Q2: Can your products be customized in terms of fragrance and packaging?
A2: Yes, we offer customization options for fragrances and packaging to meet different client needs.
Q3: Where are your products manufactured?
A3: Our products are manufactured in China, with strict quality control to ensure high standards.
Q4: Do you provide samples?
A4: Yes, we can provide samples for testing. Please contact us for more details.
Q5: What is your MOQ (Minimum Order Quantity)?
A5: The MOQ varies depending on the product and customization requirements. Please consult our customer service team for specifics.
Q6: What is the delivery time?
A6: For standard products, delivery time is typically 15-20 days. Customized products may take longer.
Q7: Do you offer DDP (Door-to-Door) shipping service?
A7: Yes, we can provide DDP service to ensure the goods are delivered directly to your address.
Q8: Can we use our own logo on the products?
A8: Yes, we offer branding options, including adding your logo on the products and packaging.
Q9: Do your products comply with environmental and safety standards?
A9: Yes, our products meet international environmental and safety standards for safe use.
Q10: Do you support multiple payment methods?
A10: Yes, we support various payment options, including credit cards and bank transfers, to ensure convenient and secure
transactions.
Q11: How can I get your latest product catalog?
A11: Please contact our customer service team, and we’ll send you our latest product catalog.
Q12: For which occasions are your products suitable?
A12: Our products are suitable for various settings, including homes, offices, and stores, to add a pleasant aroma to the
environment.
Q13: Can you customize gift sets for specific themes or holidays?
A13: Yes, we offer gift set customization for holidays and themes, making them ideal for gifting.
Q14: How do you ensure the products won’t be damaged during shipping?
A14: We use sturdy packaging to ensure the products are protected during transit.
Q15: Do you offer discounts for wholesale purchases?
A15: Yes, we provide discounts for large-volume orders. Please contact our sales team for more information.
Q16: What fragrances are available?
A16: We offer a variety of classic and unique scents, such as lavender, rose, and sandalwood.
Q17: Can the delivery time be expedited?
A17: If you have an urgent need, please let us know, and we’ll do our best to accommodate expedited service.
Q18: Do your products have an expiration date?
A18: Our products generally have a shelf life of 2-3 years. Specific details can be found on the product packaging.
Q19: What materials are used in your products?
A19: We use high-quality materials, such as white ceramic and natural soy wax, to ensure they are eco-friendly and safe.
Q20: Do you provide after-sales support?
A20: Yes, we offer comprehensive after-sales support to ensure customer satisfaction.