1. Ensure that the correct voltage power supply is used
2. DC+ and GND can not be reversed
3. The controller must support the relevant IC chip
4. Increase power supply as needed
5. Keep away from strong acid or alkali
Our Services
* Assistance with product-specific questions
* Get help with programming or wiring products
* Warranties, claims and replacements
* Returns and refunds
Certifications
FAQ
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time? A:Sample needs 3-5 days, mass production time needs 1-2 weeks.
Q3. Do you have any MOQ limit for led light order? A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light? A:--Describe your requirements or application --Quote according to your requirements or our suggestions --Confirm the samples and places deposit for formal order --Arrange the production.
Q6. Is it OK to print my logo on led light product? A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products? A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty? A:Firstly,our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly,during the guarantee period, we will send new lights with new order for small quantity.For defective batch products,we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Company Information
--KingTar Technology is a professional manufacturer of Digital LED Lights and Landscape Lighting.
--Our products include Digital LED Strip,LED Pixel Lights and Intelligent LED Light Design.
--With our LED you can set any color you want and Permanent controls.Our Products widely use for Holidays Lighting,Home decorations,Landscape Lighting and any place needs color changing.