Q:I am a novice foreign trade, how to finish an order?A:First of all, you can contact us by email (ADMIN[AT] KRELL-GIFTS.CN). our professional staff will give you answer any questions, or, you can direct online order according to their own requirements.
Q:What's the order process?
A:Submit design(you) > submit quotation(me)confirm to order and pay mould cost (you)Create artwork (me)> Approval (you)full payment or a half payment(you) > ProductionShipping after full payment (me)
Q:Can I get a product sample?
A:Yes, of course.We will make sample after you paid mould cost.And we will take picture for your check.If you need physical sample, we will send you by freight collect.
Q:I'd like to know the specific delivery process.
A:We will provide you tracking number at the time of shipping. It could be following on internet.
Q:I need some very urgent, how fast you can produce it?
A:For most items, it will need only 4-7 days when in a rush.Depending on your item, we will check schedule and get a fastest production time for you.
Q:I received, but it's wrong, how could I do?
A7-1: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
A7-2: If we made products wrong with our artwork or production plan, we'll re- make for you freely.