Q1: Can you accept order in small quantity? Yes. We do not have a minimum or maximum order. When you order through us, we are able
to make as few or as many patches as you need.As your supplier, we are very willing to grow bigger and bigger with your accompany.
Q2: Do you have a certificate?
Yes, we have the Oeko-Tex Standard 100.
Q3: Can You Design the Products I Want?
Of Course. Once You Give Us Your Design Requirements, We will Make Artwork for Your Conformation. Free Design and Skilled Support. Put Your Good Idea into Reality.
Q4: Which file formats do you accept for submitted artwork?
You can send your art in whichever format you'd like.
Our Art Department's preferred file formats are cdr, eps, pdf, ai, svg. We will also accept psd, jpg, gif, bmp, tif, png. If you
have no other alternative we will accept doc, ppt, xls.
Q5: Will my Labels come out looking like my art?
Yes, your labels will look like the artwork upon which it is based. If your design has very small or extra fine details, Printed Labels are a good
alternative.
Q6: How do I choose colors?
Unless you have particular Pantone ; or exact colors that must be on your design, our
artists will match the colors in your design as closely as possible to our thread colors (We do not always guarantee an exact match). please contact us ask for thread colors chart.
Q7: What is the smallest lettering can be?
Without sacrificing quality and legibility, all lettering should be the equivalent of 10 points(2mm height) or larger in a standard word processing program. Q8:How soon can I get my patches?
Sample images of your patch will be provided to you within 3-5 business days. We offer unlimited
edits before you confirm the production. You will receive your patches within 1 or 2 weeks or faster.
Q9: How to Package?
A:Packaging Various According to Different Products. Normally 100~1000 PCS in One PP Bag or Small Box. Accept Your Special Demands, Let You Save Time and Worries.
Q10:What is lead time ?
It will be 7-14 days depending on process complexity and quantity.
Q11: How to Make Payment?
A:We Accept Payment by T/T or West Union, MoneyGram, PayPal, Alibaba Pay Later and So On. WeRecommend You can Choose Alibaba Credit Guarantee Service, So That the Rights and Interests of Both Parties can be More Effectively Protected.
Q12:What can I do if something is wrong with my order?
We need you to send us pictures so we can better check and know what the
problem is, and then try our best to solve the problems effectively and pleasantly with you. Firstly, Our products are produced in
strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send
new lights with new order for small quantity.We can accept redo or full refund.