Q. Is the shipping cost on the website accurate?
A: Please contact us before placing an order, the default shipping cost on the website is basically calculated according to the usual air freight price, different countries, different order weights, different shipping costs. Please contact us in time, we will provide you with the best shipping method and accurate shipping cost.
Q. I am wise in price, I am a battery pack wholesaler, if I sell your battery pack in my city with low profit, can I get cheaper price? I can see your competitors selling cheaper than you.
A: We strongly recommend you to compare with our competitors. In fact, some suppliers offer low cost battery packs, but with cheap materials. Please note the cycle life and warranty, we have shockproof design and communication design. Please contact us directly and we will tell you more. Most importantly, can we provide you with a professional solution for your local market? Low profit? Don't worry, our team of engineers will help you.
Q. Why the shipping time is so long and the waybill number is not updated for nearly a month?
A: As you know, batteries (especially high power batteries) are special commodities with very strict transportation conditions. We transit our products through regular DG logistics channel, it is slower than normal logistics because it needs to wait for DG ship/train schedule. Due to the special nature of the product and logistics, the tracking number we provide will not be updated until the shipment passes through the customs of your country/region. Don't worry, your shipment is still in normal transit. The tracking information will be updated when the shipment passes through your country's customs and you will receive it within 3-7 days.
Q. How can I be sure that the product you send me is of good quality?
A:Our batteries are all Class A. No matter how many you order, we will check and test each battery before shipping to ensure quality.
Q. I saw your company's post that the warranty is 5 years, so it's 5 years no matter what the battery pack is used for?
A: No sir, perhaps you know that the cycle life of a battery depends not only on the quality itself, but is also affected by the discharge/charge rate at the actual temperature. Therefore, it would be totally irresponsible for the supplier to tell you the cycle life without talking about the actual usage. With room temperature 25℃, 1C discharge and 0.5C charge, the battery pack can have a cycle life of over 4000 times with 5 years warranty for energy storage use only.
Q. are these battery packs compatible with my inverter? Do you have a list of companies with compatible inverters?
A: Yes sir, our battery packs are compatible with most brands of inverters in the market, please contact us and let me tell you more.