1. What is the payment term? T/T 30% deposit in advance before production, the balance payment before shipment. Besides, L/C, D/P, Western Union, PayPal for your selection. EXW paid by USD or RMB cash. We will offer you details on the PI. 2. Can you arrange the shipping? Of course, we have steady cooperated forwarder to arrange the shipping if you need. 3. Is OEM acceptable? Yes. OEM & ODM accepted. Please email us for details. 4. Can your factory print our brand on the package? Yes, we can. Please provide us a "logo usage authorization letter" to allow us to print the logo on the products. 5. Can your factory make customized products? We can make customized products especially for you; please kindly contact us for more details. 6. What the product Certification does your factory have? We have CE certification for European countries. 7. How is your production management and quality control system? RELAX develops process - oriented QMS to identify and meet needs of customer requirement and expectation in an effective and efficient manner to achieve competitive advantage. Strict incoming quality control,process quality checking and final product inspection enable us to provide high quality products to our customers.