Q: Can you accept customization?A: Yes, we offer customized service. You can custom every similar product you want.
Q: Can I get some free samples?
A: If you need some samples to test, we can make as per your request. Samples are free, but you should undertake
the freight.
Q: As you know, If we need a sample first, could you supply it for us please?
A: No problem, we can send you sample as your require. But please understand that we will choose the sample from our current stock, so maybe there is a little different of composition ratio or basic weight from your expectation, but it is enough for your reference. If you need us make a customized sample for you, it will charge small amount of cost.
Q: How much the transportation freight of samples?
A: The freight depends on the weight and packing size and your area.
Q: Once we confirm the sample, please can you make sure that the quality of the bulk order will be as same as the sample we confirmed?
A: Yes! The bulk order quality will keep exactly same with previous sample, please do not worry.
Q: What is the material of your products?
A: Our spunlace products are made of viscose, polyester, wood pulp and polypropylene in different rate.
Q: Are the ingredients of the product reliable?
A: Our products are all in high grade, we use high quality woodpulp, viscose, polyester and polypropylene.
Q: How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the end.
Q: Do you provide certificate?
A: All tests required for export are provided.
Q: How long is the general delivery date?
A: This will decide according to specific condition, our usual delivery time is 30 days.
Q: What is the payment process?
A: We provide two ways for payments:1) T/T 2)L/C
Q: What should I can do when I find something wrong with our goods upon receipt?
A: Please inform our businessman immediately, we will reply in 24 hours and give solutions in 48 hours.