Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. Can I customize the printing of the packing and print our logo on the ir lamps?
A: Yes.we provide OEM and ODM service. our advantage is customized according to your request
Q3. Do you have any MOQ limit?
A: Low MOQ,1pc for sample checking is available.
Q4:What about the lead time?
A:Sample needs 3-5 workdays, mass production time needs 10-20 workdays for order quantity more than 1000PCS.
Q5:What certificates you have? what is the life time of the ir lamps?
A: CE,SGS,ISO ,QC already passed, each lamp with life more than 5000hrs
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL UPS, FedEx or TNT. It usually takes 3-5 workdays to arrive. Airline and sea shipping also optional.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q8:How to order?
1.Tell us the model or the size you want to order, I will estimate shipping cost for you soon. 2.lf no problem about price. I will send you Pl for your confirm. We can accept PAYPAL.WESTERN UNION.T/T .L/C and so on 3.Producing and shipping will be arranged soon after order confirmed 4.photos will be taken for you to confirm and deliver the goods soon. 5.Tracking number , BL or AWB will be provided, and tracking frequently for you!
Q9 .What should I do if the product has a problem?
Please contact your customer manager immediately. we will solve it until you are satisfied.
Welcome to visit our factory. welcome to your inquiry any time, we will reply you within 2hours.