1.What technical support do you provide?(1) 24-hour technical support via phone, WeChat, email, or WhatsApp/Skype.
(2) Friendly English version manual and operation video.
(3) We have a professional design team and sales team to provide design proposals within 24 hours.
2.Can you set the system to our language?
Our system supports Chinese, English, Russian, Spanish, French, German, and other common languages.
3.How to choose a suitable machine?
You can tell us the requirements of workpiece material, size, and machine function. We can recommend the most suitable machine based on our experience.
4.Are you a factory or trading company?
We are the manufacturer and we have 10 years factory experienceAs only the machine made by ourself, the quality can be trusted, andthe most important thing is that we can do better after-sales serviceWe know how to fix the problem of every part easliy, so welcome tovisit to our factory.
5.This is the first time I use this kind of machine, is it easy to operate?
There is english manual or guide video that show you how to use machine.
If you still have any question, please contact us by e-mail / skype/ phone /trademanager online service.
6.How can I buy this machine from you? ( Very easy and flexible !)
(1). Consult us about this product on line or by e-mail.
(2). Negotiate and confirm the final price , shipping , payment methods and other terms.
(3). Send you the proforma invoice and confirm your order.
(4). Make the payment according to the method put on proforma invoice.
(5). We prepare for your order in terms of the proforma invoice after confirming your full payment.
And 100% quality check before shipping.
(6).Send your order by air or by sea.