1. Q: Can I make my own logo with your design? Yes, we can make your logo on the package, please contact us for more information. 2. Q: How can I get the samples? Contact with our sales about how do you want to customize the box, we will produce sample according to your requirement. 3. Q: How do you do OEM / ODM service? R & D department draw the sketch according to your requirement. CAD room make CAD drawing. Making Custom Packages . Sample room arrange samples. 4. Q: How is the return policy Returns is accepted if arrive damaged or quality problem. Ship items back within: 7 days after receipt. Don't accept return or exchange: custom or personalized orders. 5. Q: Payment terms: A: Pay to Alibaba Trade Assurance is our main payment method, both your money and order will be safe, if any un-satisfaction you can complaint to Alibaba at any time to protect your right. B: Pay to our company bank account, when the transaction amount is big can pay to our bank account to save bank commission. C: Paypal, Western Union, Escrow etc payment method also can be acceptable when it is really hard to pay by other method.