Q1: I knew nothing about this machine, what kind of machine i should choose?Just tell us your materials ,thickness ,size and processing demands ,then we will give you best solutions and suggestions.
Q2: When I got this machine, but I don’t know how to use it. What should I do?
We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.
Q3: If some problems happen to this machine during warranty period, what should I do?
We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Q4:When will delivery the machine after we got the down payment?
Fastly delivery .Normally we need take 15-20 days for one set .Above 2 sets ,we can negotiate .
Q5:How do you provide after-sales services?
You need confirm with our engineer in the group what the problem is ,and our engineer will confirm with if can solve it by remote guidance ,if cant solve it by remote video talking ,then we will send the acceptable express for replacing parts for you quickly.