Q1: Is your company a real manufacturer?
A: Absolutely! Our company is a legitimate and reputable manufacturer located in Gaobu Town, Dongguan City. We have our own factory where we produce high-quality products. We warmly welcome you to visit our facility and see our manufacturing processes firsthand.
Q2: Can you provide OEM/ODM service for the all in one interactive flat panel?
A: Absolutely, we provide comprehensive support including software, packaging, and product logo customization. Our focus is on OEM and ODM orders, enhancing your brand rather than creating our own. We are here to make your brand shine.
Q3: What is the MOQ of interactive flat panel? What's the lead time?
A: We have items in stock available for testing. For small orders, delivery can be expected within 3-7 days. Larger orders of more
than 100pcs may require a production time of approximately 15-20 days.
Q4: How can I trust your product quality?
A: Our products come with a 1-year warranty and adhere to ISO9001 quality standards, as well as CE, FCC, and ROHS certifications. We have a dedicated team and established procedures in place to mitigate any potential quality risks, from material procurement to product delivery. Every product undergoes rigorous QC inspections throughout the production process, including a comprehensive 72-hour aging test to ensure flawless performance before shipment.
Q5: What's your after-sale service?
A: We have a dedicated sales and technical team ready to support you. Our experienced engineers can provide assistance both online and onsite, ensuring prompt resolution of any issues. Expect a response from us within 24 hours. We'll be there whenever you need us !
Q6: What is your payment term?
A: We offer multiple payment options including T/T, credit card, Western Union, PayPal, and Alibaba Trade Assurance. L/C is alsoacceptable. A minimum deposit of 30% is required for all payments, with the remaining 70% to be paid before delivery.
Q7: If you are not online, how can I contact with you?
A: If I am not available online, please refer to the following information. You can reach out to us via email or send a message
through WhatsApp or WeChat (in the top of our shop )for further assistance.